Privacy Policy

Lu Physiotherapy & Wellness
Toronto, Ontario

Last updated: December 12, 2025

1. Introduction

Lu Physiotherapy & Wellness (“we,” “our,” or “us”) is committed to protecting your personal information and complying with applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant Ontario regulations.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with us online.

By using our website, you agree to the terms described in this policy.

2. Information We Collect

a) Information You Provide Directly

We may collect personal information when you:

Submit a contact form
Click through to online booking
Leave or respond to Google reviews
Submit comments or contributions on our blog

This may include:

Name
Email address
Phone number
Any message or information you voluntarily provide

We do not collect payment information through our website.

b) Automatically Collected Information

When you visit our site, certain data may be collected automatically, including:

IP address
Browser type
Device type
Pages visited
Time spent on the site

This may be collected through:

Cookies
Google Analytics or similar analytics tools

You can disable cookies in your browser settings if you prefer.

3. How We Use Your Information

We use your information to:

Respond to contact form inquiries
Provide you with information about our services
Direct you to our online booking system
Communicate with you about appointments or requests
Improve website performance and user experience
Request optional Google reviews (only if you choose to do so)
Moderate blog comments or submissions
Comply with legal and regulatory requirements

We do not use your information for unsolicited marketing.

4. How We Share Your Information

We do not sell or rent your personal information.

We may share your personal information only with:

Third-party service providers that support our website, booking system, analytics tools, or email communications
Google, if you choose to leave a review
Regulatory authorities, but only if required by law

All third parties are required to protect your information and use it only for the services they provide.

5. Data Security

We take reasonable administrative, technical, and physical measures to protect your information from unauthorized access, loss, or misuse.

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute protection.

6. Your Rights

You have the right to:

Request access to your personal information
Request corrections to inaccurate information
Withdraw consent to collection (where possible)
Request information about how your data is used

To make a request, contact us using the information below.

7. Third-Party Links

Our website may contain links to:

Online booking platforms
Google review pages
External websites
Blog sources or references

We are not responsible for the privacy practices of external sites.

8. Children’s Privacy

Our website is not intended for children under the age of 16.

We do not knowingly collect personal information from minors without parental consent.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on this page.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact:

Lu Physiotherapy & Wellness

Toronto, Ontario

Email: info@luphysiotherapy.com

Phone: 416 538 3883